DK Security believes strongly in the importance of hospitality security. In many instances, our officers are the initial point of contact for employees, visitors, and patrons. It is our responsibility to greet and assist individuals entering and exiting the premises in order to create a positive impression on behalf of the client. DK takes this role seriously and invests training resources via DK’s G.I.F.T.S. training program. The G.I.F.T.S program was developed to train our officers to interact with individuals in a kind, sincere, and professional manner.
Greet everyone. No exceptions.
Smile at everyone. No exceptions.
Stand up straight.
Ask if you may be of assistance.
Be an active listener (nod your head, rephrase, eye contact).
Say what you CAN do, not what you CANNOT do.
If you do not know an answer, take responsibility and find the answer.
Make requests, not demands.
Do not blame.
Say goodbye and thank you.
Be observant of surroundings an go above and beyond regarding security awareness.